Resources
REGENESIS LAWYERS Pty Ltd
ABN 86 643 549 277
Regenesis Lawyers is a Queensland law firm specialising in Australian Commonwealth Migration Law and Queensland Residential Conveyancing. We have consulted to individuals, small businesses, education providers and community organisations for over a decade. Our core values are Truth, Wisdom, Justice, Courage.
Contact Details
Email: visa@regenesislawyers.com.au
Mobile: 0430 464 669
Postal Address: Regenesis Lawyers, PO Box 6539, Fairfield Gardens Qld 4103
Meeting Addresses: By appointment only, Via Whatsapp Video Call.
In person meetings and interpreters incur additional fees.
Our preferred method of communication is via email, to keep an accurate legal file. Phone calls are also welcome between the hours of 9am and 4pm, Monday to Friday. If your call goes to voice mail, please leave a detailed message, including your name, phone number, and the reason for your call. We endeavour to respond to all client emails and voicemail within one business day. We use a secure service to receive all postal correspondence. Face to face attendances available upon request and can be conducted at Law Society House on Ann Street in Brisbane CBD, or at alternative private meeting room venues. Professional Interpreters may also be requested. These services incur additional fees.
Systems
We use LEAP Legal document management system. This system is highly advanced and contains the following features:
1. RapidPay Billing – automatically allocates your payment to your client file, provided transactions are properly referenced;
2. LawConnect Dropbox for securely uploading your documents to a shared file;
3. DocuSign – For one-step signing of legal documents.
Our Service Guarantee
We are a law firm, specialising in Australian visa applications and related correspondence. As a company operating in Queensland, Australia, we are governed by the Corporations Act 2001 (Cth), Competition and Consumer Act 2010 (Cth), Fair Trading Act 1989 (Qld), A New Tax System Act 1999 (Cth) and the Privacy Act 1988 (Cth). We are also governed by the Legal Profession Act 2007 (Qld) and Legal Profession Regulations 2007 (Qld), including the Australian Solicitors Conduct Rules 2012 under which solicitors must demonstrate good character, up to date legal education and professional insurance in order to maintain annual renewal of a practising certificate. As Migration law specialists, we are also governed by the Migration Act 1958 (Cth) and Migration Regulations 1994 (Cth).
As we are not a government decision maker, we cannot and must not guarantee that clients will receive a visa, and we must provide an honest opinion as to prospects of success. Unless we have outlined a strategy to the contrary, we will only proceed to lodge an application where we believe that clients meet the requirements of the Migration Act, Regulations and Policy. In our experience, factors which will reduce this chance of success include case officers making mistakes or not following policy, changes in client circumstances and changes to the Migration Act, Regulations or Policy or other unforeseen circumstances beyond our control.
We can, however, guarantee that we will carry out the work required with professional skill and diligence. We provide client updates as they come to hand, or upon request, and notify clients urgently of their application outcome and any changes that occur throughout the application process. We guarantee that we will make every effort to avoid any conflict of interest. We will maintain total confidentiality and must obtain written authorisation to give and receive information on behalf of a client to any third party. Wewillkeepconfidential all confidential informationreceivedfromyou inthecourseofthework,andpersonsperformingwork foryou:
· willtreat confidentialinformationyougiveas beinggivenonlyto us;
· maydiscloseconfidentialinformationwithinourlawpracticeasrequired in order to performthework;and
· willnotdiscloseto youanyconfidentialinformationof thirdparties.
Youunderstandandacceptthatourobligationto youwithrespect togivingyouinformationisrestrictedbytheseprovisions. Only ourlawpractice’s personnelworkingforyouwillhaveanobligation to giveadviceonlyto you.Wewilltreat otherclients'instructions to thelawpracticeandtheirconfidential informationonthe samebasis.Wemaytransfermaterial toourinternaldatabases forlearningandknowledgepurposes.Beforedoingso,wewill makereasonableefforts to ensurethatconfidentialinformation isneitherdisclosedoutsidethelawpracticenorotherwiseusedinconsistentlywiththeobligationsreferredto above.
Personal information:ThePrivacyAct1988(Cth)andotherprivacylegislationapplieswhenwecollect,useanddiscloseinformationoranopinionaboutanindividualwhoseidentityisapparentorcan reasonablybeascertainedfromtheinformationoropinion(personal information).Youagreethatwe maymanageyourpersonalinformation inaccordancewithourPrivacyPolicyasamendedfromtimeto time. In particular:
· we may collectpersonalinformation in thecourseofyourinstructionsandwhileactingforyou.Thismay includepersonalinformationaboutindividualswhoareemployees,directorsorprincipalsof corporateclients.We askyou to assist us tomaketheseindividualsawarethatouractingforyou may involvecollectionofpersonalinformationabout them;
· we may decidethatitis necessarytoconduct furthersearchesandenquiriesregardingtheinformationyouhaveprovidedusormoregenerallyconcerningyouoryourassociates forourregulatory orprudentialpurposes.This mayentailusingsomeorall of thecollectedinformationto obtainadditionalinformationconcerningyouoryourassociates(includingpersonal informationin respectof individuals), fromvariousotherentitiesincluding, butnotlimitedto,governmentagencies, lawenforcementbodies, publicly availablerecords,publicregistries, courtortribunalrecords,ratingsagencies, searchagenciesandregulatoryandlicensingbodies.
Informationusage:Wemay usepersonalinformationin thecourseofactingforyouandwe may disclosepersonal informationto ourserviceprovidersoragents and to otherorganisationsincludingotherpartiesinthematterandgovernmentagenciesresponsibleforprocessingtransactions,but onlyto the extentnecessary to performtheworkand in accordancewithourprofessionalobligations,orasrequiredbylaw.Ifwedonot collect suchpersonal informationorif youorothersdonot consent to usconductingsuchfurthersearchesorenquirieswe maynotbeable tocarryoutyourinstructions.
Unless instructed otherwise in writing, we will destroy their file after seven (7) years. If clients wish to retain a copy of their file, clients should advise us accordingly before the expiration of that time. If the file is not large then we are prepared to bear the photocopying costs when creating our record of that file, however, if the file is large then we will request that clients pay for such photocopying costs.
Using a Migration Solicitor
Clients can help us fulfil our service guarantee by giving clear instructions, promptly providing us with true information and documents when requested, telling us if there are important time limits or if clients have changed address, asking questions if clients are not sure about anything, answering questions promptly and keeping in regular contact. Do not hesitate to ask for a progress report if you are worried about anything or do not hear from us when you reasonably expect. To ensure that applications remain current and accurate, clients should not depart Australia without notice, sell property, leave employment or finalise any business or personal affairs until after receipt of written approval of the application by the immigration department. If clients anticipate being absent during a time when instructions will need to be given, they must make arrangements to enable contact. In the event that any document clients provide is found to be fraudulent, we may withdraw our representation immediately. Please see the Australian Legal Services Commission (LSC) website for further information on using a Solicitor.
Fees
Our fees are generally based on an hourly rate of $350AUD per hour. Fee payments may be made by RapidPay, BPay or EFT into our trust account using details provided on our anticipated deposit slips and invoices. Payment plans are available, involving an initial instalment and monthly payments. These plans are subject to verbal and email negotiation. Upon signature of the agreement by the client, fee payment becomes the client’s legal responsibility. Before signing the agreement, please read the terms and conditions and contact us to discuss any questions.
Departmental processing timeframes may vary substantially. Many cases take a year or more. Clients may elect their service standard during this wait time (described on Agreements / Invoice as ‘Appointment of Agent’):
a) Standard service involves client updates only in case of any significant change. All clients are entitled to this service;
b) ‘Silver service’ is an additional service at an additional expense, involving regular client updates and follow-ups with the ‘other party’ in the matter following expiration of a reasonable processing timeframe.
If at any time you decide to switch between services, you can change to the other amount from that day forward, upon mutual prior agreement by phone or email.
Additional fees / Disbursements
Clients are responsible for paying expenses and outlays required for their application. These may include room hire, interpreters, photocopying, postage, courier, identity and document verifications, application charges (Immigration, Tribunal etc), fees for bank cheques or money orders,birth, death and marriage certificates, health checks, Australian Federal Police National Police Checks and overseas police checks, skills assessments (VETASSESS, TRA etc) English language testing (IELTS, OET etc) bonds and assurances, consultation with a barrister and Goods and Services Tax. Departmental fees are usually increased on 1 July each year, although they can be increased at any time. Where fees increase between advice and lodgement of an application, clients must pay the full amount required at the time of lodgement.
Client Feedback
We value any feedback in relation to our service. We want to know if clients are concerned about the way their matter is being handled. We will try to put it right and look into it promptly and thoroughly. The dispute may be referred to the Australian Commercial Disputes Resolution Centre (“ACDRC”) for arbitration, mediation or another Dispute Resolution Process if the issue has not been resolved within twenty-one (21) days. In the event that clients are still dissatisfied, clients may contact the Queensland Law Society to lodge a complaint and may also wish to seek independent legal advice in relation to any potential civil claim. We love to hear positive feedback as well! The Lawyer-Client relationship is a special privilege and we feel honoured to be a part of important moments in our clients’ lives.
Youhavearight tohaveourcosts (ifany)assessedwhereyouhaveenteredintoacostsagreementwithuswhichcomplies withtheprovisionsoftheLPA,andyoumakesuchapplicationwithin12monthsafteryoureceivedourbillorarequestforpaymentofcostsismadeby us, or fullpaymentis madetousif nobillwas givenorrequestwasmade.Youhavearightundersection328of theLPAtoapply totheSupremeCourt tosetasidethecosts agreement oraprovisionofit onthebasisthatitdeterminesthat theagreementisnotfair or reasonablewithin6yearsor suchothertimeasthelawpermits. ThisDisclosureNoticeprovidesyouwithinformationaboutourlegalservices,thecost ofthoseservicesandyourrights.Formoreinformationaboutyourrights,pleasereadthefacts sheetentitledLegalCosts –Yourright toknow.Youcanaskusforacopy, or obtainitfromtheQueenslandLawSociety or downloadit fromtheirwebsiteqls.com.au.
Engagement of Representative
If you wish to instruct us to actfor you, please sign and return the enclosedestimate and agreement for fees and services. Thedisclosurenoticesetsoutyourrightsandinformsyouoflawscontrollingtheworkwewilldoforyou.Pleaseensurethatyouhavecarefully readandunderstoodthedisclosurenoticebeforeconsideringthetermsoftheagreement. If youwishtodiscuss or clarify thetermsoftheenclosurewithus,pleasecontact us.Welookforwardtoacting for you upon receipt of your signed agreement.
